Privacy Policy

Our Commitment to Your Privacy

We take your privacy seriously. Every visit to one of our clinics generates a care record, and that record stays private. We are required by law under HIPAA to protect your health information, provide you with this notice of our privacy practices, and follow the terms of this policy. If this policy changes, the updated version will be posted on our website and available at our clinics upon request.

Information We Collect

We collect three types of information:

How We Collect Information

We collect information through the following methods:

• Contact and appointment forms submitted on our website.
• Phone calls and emails to our clinics.
• In person registration and intake at our Reno and Las Vegas locations.
• Cookies and similar technologies used on our website to track usage patterns.
• IP address logging for system administration and analytics purposes.

Cookies are small files stored by your browser that help us remember your preferences and track how our website is used. You can disable cookies in your browser settings, though doing so may affect how parts of our website function.

SMS and Communication Consent

By providing your phone number, you authorize CCHCS to contact you via text or phone to confirm appointments, send care reminders, or follow up on your treatment. Standard messaging and data rates may apply. You can opt out at any time by replying STOP to any text message we send.

How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and follow up on your in person care at our clinics.
• Confirm appointments and send health reminders.
• Respond to questions and inquiries submitted through our website or by phone.
• Process insurance claims and verify coverage with your insurance provider.
• Improve our website based on usage data and patient feedback.
• Comply with state and federal healthcare laws and regulations.
• Protect the health and safety of our patients and staff in emergency situations.

When We May Disclose Your Information

Federal privacy rules allow healthcare providers to share patient health information without written authorization for treatment, payment, and healthcare operations. We may disclose your information in the following circumstances:

• With other licensed providers involved in coordinating your care.
• With insurance companies to process claims and verify benefits.
• When required by state or federal law, court order, or subpoena.
• To report suspected child, elder, or dependent adult abuse as required by Nevada law.
• To prevent or reduce a serious and imminent threat to health or safety.
• For law enforcement purposes when a crime occurs on our premises.
• With trusted vendors and service providers who support our clinic operations under strict confidentiality agreements.
• In the event of a merger, acquisition, or sale of our business assets.

We do not sell or rent your personal or health information to any third party for marketing purposes. Ever.

Your Rights Under HIPAA

As a patient of CCHCS, you have the following rights regarding your protected health information:

• Request a copy of your medical records or a summary of your health information within 30 days of your written request.
• Request corrections to inaccurate or incomplete information in your records. We will respond in writing within 60 days.
• Request restrictions on how we use or disclose your health information for treatment, payment, or operations.
• Request restrictions on disclosures to health plans for services you paid for entirely out of pocket.
• Request that we contact you by a specific phone number or mailing address.
• Request a list of disclosures we have made of your health information for the past six years.
• Receive a paper or electronic copy of this Privacy Policy at any time.

Third Party Websites

Our website may contain links to third party websites we do not own or control. Once you leave our website, this Privacy Policy no longer applies. We are not responsible for the privacy practices of any third party site. We recommend reviewing the privacy policy of any website you visit.

Security

We maintain physical, administrative, and technical safeguards to protect your information from unauthorized access, loss, or disclosure. No method of data transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to us online, but we take reasonable and required precautions to protect it. In the event of a data breach, we will notify affected patients as required by applicable law.

Children

Our website is not directed at children under 18. Any information submitted on behalf of a minor must be provided by the minor's parent or legal guardian. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has submitted information to us, we will remove that information promptly.

Nevada and California Residents

Nevada and California residents have additional rights under state law regarding the disclosure of personal information to third parties for direct marketing purposes. If you are a resident of either state and would like to submit a request related to your personal information, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Changes take effect immediately upon posting. Your continued use of our website or services after changes are posted means you accept the updated policy. A current copy is always available on our website and at our clinics upon request.